FAQ's

Passwords are case sensitive. Click the 'forgot my password?' link on the login screen and the system will send you an email with your account information. If you are still having issues click 'contact' for assistance. Technical support is available through email, and live chat options during business hours.

Online learning products may vary in price depending on your membership status. If you are successfully logged into the campus, the price will display based on your membership status.

Online learning products are available to access for 365 days after purchase.^* The product’s expiration date appears on your Learning Dashboard. You have 365 days to start the product. You will have access to the product until the product is updated or retired.

All purchases are non-refundable, non-transferable and have no cash value. Please contact education@recreationns.ns.ca if you have questions.

You can access online learning product from a desktop, laptop, tablet or mobile device. You should test your web browser to ensure your system is compatible. It is recommended that you use a high speed/broadband internet connection, a PC with Windows, and Google Chrome, Mozilla Firefox, or Internet Explorer 9.0 or higher. If you are using a Mac, please use Google Chrome or the Safari web browser.

Each of the online learning product includes a certificate of completion. When you have completed your mandatory requirements, you will immediately be able to download/print a certificate of completion which states your name, the date of training and expiry.