NVCI - Course Outline

• Introduction to Nonviolence – Historic Perspectives
• Motivational Interviewing – Resolving A Potential Crisis
• Understanding Acting Out vs. Acting Up – Maintaining A Rapport
• Understanding the Development of Escalation:
• Anxiety, Defensiveness, Acting Out, Cool Down & Self Control
• Anger Management Tips – Understanding & Appropriate Responses To Behaviours That Can Lead To Escalation
• Verbal & Nonverbal Communication
• Active Listening
• Voice Control
• Risk Levels
• Proxemics & Personal Space
• Cause & Effects Of Violence
• Non-aversive Safety Skills – Avoiding Injury During Physical Escalation
• Crisis Incident Stress Debriefing – Debriefing & Coping With Anxiety Due
• Diligence & Documentation

Available times and locations

There are no programs scheduled for this location